Accessibility Statement

Our commitment

Statement updated: July 3, 2026. A healthcare website that some patients can't use isn't finished. Chiropractic Health Center is committed to a website accessible to people with disabilities — including patients using screen readers, keyboard-only navigation, magnification, voice control, or who need reduced motion or higher contrast. Many of our patients live with pain and mobility limits; digital accessibility is part of caring for them, not a legal checkbox.

Our target standard is WCAG 2.1 Level AA (the Web Content Accessibility Guidelines), and we track WCAG 2.2 as it becomes the common benchmark. We approach this in the spirit of the Americans with Disabilities Act's promise of equal access. The site is substantially conformant: the content we control is built to AA, while a small number of third-party components and legacy documents (listed under Known limitations) may fall short — each with a documented alternative.

¿Prefiere español? Llame al (775) 829-7575 y con gusto le explicamos estas políticas en su idioma.

What's built into every page

• Keyboard operability — every menu (including the conditions mega-menu), form, FAQ accordion and dialog works without a mouse; a “skip to content” link is the first tab stop on every page.
• Visible focus — form fields and controls show a clear, high-contrast focus indicator, so keyboard users always know where they are.
• Color contrast — text and interactive colors are chosen against WCAG AA ratios, including a dedicated darker gold for text so the brand color never costs readability.
• Structure a screen reader can navigate — one h1 per page, logical heading order, landmarks, breadcrumbs, and descriptive link text.
• Alternative text on informative images; decorative graphics are hidden from assistive technology.
• Labeled forms — every input has a real label; nothing relies on placeholder text alone; the appointment form is five simple fields with clear required/optional marking.
• Motion respect — animations, transitions and smooth scrolling are disabled for visitors with a prefers-reduced-motion setting.
• Accessible dialogs — the reminder popup and menus trap focus correctly, close on Escape, and return focus where you were.
• Language tagging — English and Spanish pages each declare their language so screen readers pronounce them correctly; the Spanish section is real translated content with a fully translated appointment form, not a machine overlay.
• Responsive text — scalable units, usable at 200% zoom and on small screens; tap targets sized for real thumbs.

The accessibility toolbar

Every page includes an accessibility widget (the button at the lower-left). It provides, among other tools: larger text sizes, increased letter and line spacing, high-contrast and dark modes, a dyslexia-friendly font, link highlighting, a reading mask and reading guide, pausing of animations, a page-structure navigator for jumping between headings, and keyboard shortcuts. Profiles bundle settings for motor, visual, cognitive and senior needs. Settings persist in your own browser. If the widget itself ever gets in your way, it has a Hide control — and a “Show accessibility tools” restore link stays available in the footer of every page.

Known limitations — and what we do about them

• The two intake PDFs (insurance and cash-pay paperwork) are print-oriented documents from our office systems and are not fully screen-reader accessible. You never need them to get care: call (775) 829-7575 and the front desk will take your information by phone, complete the paperwork with you at your visit, or provide a large-print paper copy. We are evaluating accessible replacements.
• Third-party services — the bot-detection challenge on forms (Cloudflare Turnstile), analytics (Google), map links and our public review profiles are operated by third parties with their own accessibility programs; we don't control them. The phone is always the fallback: every single thing this website does can be done by phone.
• The chat assistant — Atlas is keyboard-operable and labeled for assistive technology, but if any part of the chat experience doesn't work with your tools, skip it entirely: the same requests work by form or phone, with no disadvantage.
• External research citations — journal pages we cite have their own accessibility gaps; that's the publisher's domain, but we'll gladly summarize any source we cite by phone.

How we test

Accessibility lives in the templates here: one shared, audited layout generates every page, so a fix in one place fixes the whole site. The site has been evaluated with automated checks and manual keyboard and screen-reader passes, and it received an independent accessibility review in July 2026, which we acted on — among other corrections, we strengthened form focus indicators, replaced low-contrast text colors, repaired a low-contrast button style, and completed Spanish-language labeling of interactive elements. Accessibility is re-reviewed whenever the site changes materially, not once.

Visiting the clinic

If you have questions about physical access to our office at 294 E. Moana Lane, Suite 28, Reno, NV 89502 — parking, entry, the treatment areas, or anything that would make your visit easier — call (775) 829-7575 before you come in and we'll make it work. Telling us what you need is never an imposition; it's the job.

Feedback — please tell us

If any part of this website is hard for you to use, we want to know, and we'll fix what we can quickly: typically acknowledging within 2 business days and correcting confirmed issues as fast as the fix allows.

Phone: (775) 829-7575 (ask for the office manager) · Fax: 775-829-7755 · Mail: Accessibility Feedback, Chiropractic Health Center, 294 E. Moana Lane, Suite 28, Reno, NV 89502

You are always entitled to the same information and services by phone, at no disadvantage. Nothing on this website is available only online.

Formats & accommodations

On request we will provide the material information from any page of this site in an alternative format — read aloud by phone, plain-text email, large-print paper at the clinic — and Spanish-language assistance is available for all of it (Se Habla Español). Accessibility technology on this site is provided in part by ADA Web Pro; the commitment behind it is ours.